Frequently Asked Questions
How long does shipping take?
Our standard delivery time is approximately 3–5 business days after your order has been processed and dispatched.
Is shipping free?
Yes. We offer free standard shipping on eligible orders.
Do you offer returns?
Yes. We offer a 30-day returns policy, subject to the conditions in our Refund & Returns Policy and applicable consumer law.
Are returns free?
Yes. We offer free returns for eligible returns. Please contact us before returning an item so we can provide the correct return instructions.
How do I request a return?
Please email us at asfandshopify2@gmail.com with your order number and the item you would like to return.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your applicable refund to the original payment method.
Can I cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible. We will do our best to accommodate your cancellation request.
For qualifying online purchases, statutory cancellation rights may also apply.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at asfandshopify2@gmail.com. Include your order number and photographs of the item where appropriate.
How can I contact Culture Store?
You can contact us by email:
Or by post at:
Culture Store
1st Floor, 415 High St
London E15 4QZ
United Kingdom