Privacy policy

Privacy Policy

Last Updated: 17 September 2026

Culture Store respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit or purchase from culturestore.shop.

Information We Collect

Depending on how you use our website, we may collect:

Your name
Billing address
Shipping address
Email address
Telephone number, where provided
Order information
Payment and transaction information
Information you provide when contacting us
Website, device, and usage information
Information collected through cookies and similar technologies

How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange delivery
Process returns and refunds
Respond to customer enquiries
Provide order updates
Improve our website and services
Prevent fraud and protect our website
Comply with legal obligations
Send marketing communications where permitted by law or where you have provided appropriate consent

Payment Information

Payments are processed through payment providers available through our Shopify store.

We do not generally store your complete payment card details ourselves.

Sharing Information

We may share necessary information with trusted service providers that help us operate our business, including:

Shopify
Payment providers
Shipping and delivery providers
Website and technology providers
Fraud prevention and security providers

Information is shared only where reasonably necessary for the relevant business or legal purpose.

Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, and regulatory requirements.